Managers
Responsibilities- Gathering feedback — From projects, peers, and stakeholders as needed
- Completing Scorecards — Based on observable evidence across Skills, Delivery, and Behaviors
- Delivering feedback and outcomes — Communicating grades and Outcomes (comp, promotion, PIP, etc.) to employees in one-to-ones
- Step 1 — Performance reviews (1–2 weeks)
- Step 3 — Announce results and deliver feedback (1 week)
Performance Team
Responsibilities- Collecting reviews — Ensuring all scorecards are submitted on time
- Calculating grades — From scorecards vs. Talent Bar
- Running Calibration — A-player cap, missing data, outliers
- Completeness and fairness checks — Before leadership review
- Coordinating results announcement — Timetables, communications, handover to managers
- Step 2 — Grade calculation and calibration (1 week)
CEO / Top Management
Responsibilities- Reviewing and approving final grades — After calibration, before results are announced
- Ensuring fairness and organisational consistency — So similar performance is treated similarly across teams
- Identifying systemic risks or intervention areas — e.g. consistently underperforming teams, or managers who need support on scoring or feedback
- Step 2 — Leadership review within the calibration week
How it fits together
| Step | Managers | Performance Team | CEO / Leadership |
|---|---|---|---|
| 1. Reviews | Own: scorecards, evidence | Support: process, timing | — |
| 2. Calibration | — | Own: calculation, calibration, checks | Own: approve grades, consistency |
| 3. Delivery | Own: feedback, outcomes | Support: coordination, comms | — |